FAQs
Shopping Information
How do I place an order?
Placing an order on our website is easy! Simply browse our product categories, select the item(s) you'd like to purchase, and click "Add to Cart." Once you're ready, proceed to the checkout page where you’ll fill in your shipping and payment details. After completing the process, you will receive a confirmation email with your order details.
Do I need an account to place an order?
No, you don’t need an account to make a purchase. However, creating an account offers benefits like faster checkouts, order tracking, and access to your purchase history.
What countries do you ship to?
We offer worldwide shipping. During checkout, you can select your country and view the applicable shipping options and delivery times.
How can I track my order?
Once your order has been shipped, we will send you an email with a tracking number. You can track your order status through the carrier’s website.
Can I change my order after it has been placed?
Once your order is placed, we start processing it immediately. If you need to make a change, please contact our customer service team as soon as possible. We cannot guarantee changes, but we’ll do our best to assist you.
Payment Information
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including:
- Credit & Debit Cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Apple Pay
- Google Pay
- Bank Transfer (for larger orders or on request)
Is my payment information secure?
Yes, absolutely! We use encryption technology to ensure that your payment details are processed securely. We do not store any of your credit card information. Our payment system complies with PCI DSS standards to ensure maximum security for all transactions.
Do I need to pay tax on my purchase?
Sales tax is applicable based on the shipping address and local laws. The tax amount, if any, will be calculated at checkout before you complete your purchase.
Can I pay in my local currency?
Yes, depending on your location, the payment processor may automatically convert your total to your local currency. You can always check the total amount in your preferred currency at checkout.
Will I be charged sales tax on my order?
Sales tax is applied based on the shipping address. The final amount, including applicable taxes, will be displayed during the checkout process.
Order Returns
What is your return policy?
We offer a 30-day return policy on most products. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving the item. Please make sure the product is in unused, original condition with all packaging intact.
How do I return an item?
To return an item, please follow these steps:
- Contact our customer service team at [email/contact form link] to request a return authorization.
- Once approved, you will receive a return shipping label and instructions.
- Pack the item securely in its original packaging, and ship it back to us.
- Upon receipt of your return, we will process your refund or exchange, depending on your preference.
Can I return opened or used products?
Due to the nature of our medical devices, we can only accept returns on unopened and unused products. If the product is defective, we will issue a replacement or refund upon assessment.
How long will it take to process my return?
Once we receive your return, please allow 5-7 business days for processing. If you requested a refund, the amount will be credited back to your original payment method.
I received a damaged or defective item. What should I do?
We are sorry if you received a damaged or defective product! Please contact our customer service team immediately with details and photos of the damage. We will arrange for a return, replacement, or refund depending on your preference.
Can I exchange my item for a different size or model?
Yes, exchanges are possible! If you’d like to exchange a product for a different size, model, or color, please reach out to our customer service team, and we’ll guide you through the process.